IT Service Manager
Requisition Number 1576
Title IT Service Manager
City Palo Alto
State CA
Description

The Customer Service Representative position serves as the liaison between franchise owners and Barrington Tea Express headquarters by providing high-level customer service support to the owners and other field staff. 

Position responsibilities include, but are not limited to:

  • Place equipment orders for franchise owners.
  • Follow up on placed orders to ensure compliance and receipt.
  • Research and resolve franchisee inquiries or problems related to equipment, vendors, debits, credits and transmission of sales.
  • Perform data entry and process incoming/outgoing department mail and maintain files as needed. 

Note: We sincerely appreciate your interest! Due to the heavy volume of applications we receive only those candidates selected for further employment screening will be contacted by our office. No phone calls, please.  No relocation reimbursment can be provided.

Requirements

The successful candidate will have:

  • High Sschool diploma or GED.
  • Relevant customer service work experience is a must.

Experience necessary for effective job performance:

  • Excellent communication skills including the ability to tactfully interact with a variety of individuals.
  • Must have strong organizational skills, possess a strong attention to detail and should be able to work until tight deadlines.
  • Basic PC knowledge.
  Apply On-line